We are still waiting for DNS updates to fully propagate. Roughly 80% of impacted traffic has been addressed.
Posted Oct 23, 2025 - 16:09 PDT
Update
We have resolution of the issue; continued monitoring and ongoing confirmation that the fixes are fully functional are currently underway.
Posted Oct 22, 2025 - 12:38 PDT
Update
We are waiting for a resolution from a 3rd party. In the meantime, we are observing the Email Delivery systems to ensure that the impact is as minimal as possible.
Posted Oct 21, 2025 - 15:21 PDT
Monitoring
We are currently experiencing partial delays in some outbound email delivery due to a DNS issue with one of our service providers.
Email delivery may be delayed for some recipients. Affected messages are automatically retried until successful or until a 12-hour retry window expires.
Posted Oct 21, 2025 - 12:19 PDT
This incident affected: Isolated (Isolated Accounts) and Backend Services (Email Delivery).